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FAQs

Why choose silk succulents and flowers over live plants?

As designers, we love them both! But even though everyone says that many indoor plants and flowers can be easy to take care of- some of us (myself at times included) find a way to let them die.  For us busy people- whether it be because of work, family, or other obligations- artificial plants that look REAL are perfect. 

How can I get in touch with you for a custom request?

We love custom requests! Please reach out to us via our Contact Us form or by email at ash@marmaladefloral.com.

What is the cost and speed of shipping?

Standard shipping is FREE for all U.S orders! No gimmicks, no minimum order values. Expedited shipping methods are also available at carrier rates.

Available shipping methods, rates and expected delivery times by destination can be found on our Shipping page.

Note: Each order is made by hand and may take as long as 1-2 weeks to create before shipment. Please factor this into your delivery time. Rush orders are available for an additional fee when materials are available. If you are interested in a rush order, please send us an email or message!

Do you ship internationally?

Unfortunatley at this time we do not ship internationally- HOWEVER I can make some exceptions for specific items.  Please contact us at marmedadecor@gmail.com or ash@marmaladefloral.com for further details. 

What is the typical turnaround time for an order?

Please allow 2-3 business days for processing for orders. Custom orders are completed and shipped within 1-2 weeks unless otherwise noted. Expedited orders (based on available supplies) may be possible for an additional fee. If you would like your order expedited please let us know!

What is the process for a custom request? Can I see my flowers before they are complete?

We want your event to be perfect! We will discuss your preferences and record every detail in the order. Once you have placed your order, for silk floral arrangements one of every item type will be created. At that point we will send you a photo of each item for your approval and to make any minor modifications. Only after your approval will we complete and ship your order.

For large orders (>$1,000) we first require a non-refundable deposit of 50% of the total payment. Following approval, we then require payment for the remainder of the order before shipment.

Do you accept returns or refunds?

We will exchange any item and reimburse for return shipping if the item does not meet your expectations. Your satisfaction is guaranteed! For additional information please see our Returns and Refunds page.

Who designs the flowers for Marmeda/Marmalade Floral?

Ashley Freeze is the owner and lead designer. Ashley started designing floral arrangements beginning with her Mother’s wedding in 2006. She designed for other weddings and events and kept hearing she should open up an online store, and finally decided to do it in May 2016! Marmalade Floral is based in Seattle.

How did you get the name Marmalade and why did we change to Marmeda?

When they were newlyweds Ash and her husband lived in a small apartment in west Salt Lake City, Utah, USA in a historic neighborhood called the Marmalade District. In the 1800s the area was filled with orchards and flowers, and it’s still one of the most beautiful, green, and flower-filled places in the city. Ash has fond memories of their time there and this is a way for her to bring those memories into her work.

After using the name Marmalade Floral and Marmalade Decor for a few years, we decided to change our name to something that better fits our brand and where we want the future of our small business to go.  We drew part from Marmalade and a little bit of latin roots (Ash's family is from Mexico).  We are so excited for our new name and in process of a new trademark before end of 2019 as we pursue manufacturing our own branded line. 

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